Friday, October 22, 2010

Dunkin' Do-NOT

Even at the writing of this title, I feel a bitter rage welling up within from the depths of my being in the pit of my soul. That's not a happy place. And trust me, this has nothing to do with the fact that I just served a tour of "target practice" duty in Call of Duty - sadly, I was the target that provided the practice for the other three players. But honestly, this has nothing to do with that.

If I could be completely honest with you - and I hope I can be - I will tell you that it has everything to do with the consistently poor service I receive at a certain establishment that prides itself in serving donuts that can and/or should be dunked... dunked in what is irrelevant. I personally don't dunk my donuts in anything. I don't know why anyone would. You only end up with a soggy donut, and a beverage full of floaties. What's the point? For those of you who love to dunk your donuts, they should make a specialty item on the menu. Just throw a donut in the blender with the beverage of your choice: Milk, coffee, Mt. Dew, or whatever. Blend it up, and serve it with an extra wide straw. There you go.

Now back to the point: We have one of these "establishments" just around the corner. My wife and kids love it, and I'd be lying if I said there weren't a time or two when I got suckered into going there completely against my will. And each time has been a disaster for me.

Let me ask you something. You don't need to answer this out loud, as it may startle the person sitting near you. How hard is it to listen to someone and retain what they've communicated to you - very clearly, I might add - long enough to provide the specific items they so eloquently articulated? Did you understand the question?

How hard is it to hear, "Large coffee with caramel and extra cream - no sugar, just the caramel," and then actually produce the item specified? Assuming you're resourced properly, it shouldn't be that hard! On two recent visits to this establishment, however, it proved to be a tall order, indeed.

The first of these visits, upon ordering the large coffee with caramel and cream, the intelligent young man behind the register gave me coffee with just caramel... that was it. No cream, just caramel. The next visit, though the order was the same, this nice fellow - same as before - gave me pumpkin spice. When corrected on our actual order, he simply poured out the erroneous coffee, and without wiping off the cup, refilled it with the correct, however illusive, coffee, caramel and cream. Thus, upon receiving my cup, I then had to wipe off the coffee that was left streaming down its sides.

Perhaps that's acceptable in a place where the defilement of perfectly good coffee by dunking is encouraged. But for this coffee lover, it is not.

I'm afraid that if I go much further, I just might say too much. 

1 comment:

  1. The lady at the DT library donut shop is perfection. Maybe you should try there.